How do I perform a hard reset?

What is a hard reset?

A hard reset forces the Knocki device to enter provisioning mode (flashing orange) so that it can be connected to a WiFi network.

When is a hard reset useful?

If Knocki is "stuck" during the connection process and continuously blinking white, a hard reset may be an effective way to force the device into provisioning mode so that you can restart the connection process.

A hard reset can also be useful if you are transferring the device to a new owner so that it "forgets" any stored wifi networks.

How do I perform a hard reset?

In order to perform a hard reset, follow the steps below:

1. Place Knocki on a rigid and stable surface (the surface should not be wobbly).
2. Verify that Knocki is powered on and is NOT blinking orange.
3. Perform the following tap pattern:  2 taps + 7 taps + 5 taps 
4. Wait for the device to start blinking orange which confirms the hard reset is complete.
5. If the device does not start blinking orange, try again, tapping as close as possible to the pace in the video shown below.  This process is a bit finicky, so it may take a few attempts.