Bugs and Issues

The following are known issues with that we are working on resolving:

App Issues: 

• Reported June 11th, 2020.
  •  In our app, Honeywell Home, Logitech, and Sonos are not refreshing devices or other details when the user modifies them in the 3rd party service.  

• Reported June 1st, 2020.
  • The loading screen occasionally flickers screen jumps around when opening the app.
  • When provisioning a Knocki device to a WiFi network, the gray "connecting" screen occasionally shows the "check your internet connection" alert incorrectly appears.

Hardware Issues:

• Reported June 1st, 2020.
  
  • Knocki randomly disconnecting on certain WiFi mesh networks.  This will be resolved via a firmware update.
• General Issues to be improved eventually: 
  • Knocki sensitivity isn't set high enough for people with delicate hands who must tap/knocki more gently.  This will be resolved via a firmware update.
  • LED is too bright in dim rooms or using at night.

3rd Party Services 

• Reported June 1st, 2020.
  
  • Nest has discontinued support for 3rd party services including Knocki.  However, Knocki will continue to work for customers who have previously linked their Nest account.
  • Services enabled via IFTTT can not be re-linked after unlinking via the app.  (User must manually delete the service via IFTTT settings).