Troubleshooting

Knocki Network Issues

• Can I connect Knocki to my network without scanning or entering the device's serial #?
• Knocki lost its connection
• Knocki won't connect during WiFi setup
• Knocki’s Indicator Light isn’t Blinking Orange During WiFi Setup

Knocki Device Issues

• How do I perform a hard reset?
• Knocki Batteries are Loose/Rattling
• Knocki is slow to respond to gestures
• How do I locate my device's serial #?

Knocki App Issues

• How do I determine my Knocki app version?
• How do I reset my Knocki password?

Task & Integration Issues

• How do I unlink a service from my Knocki account?