Known issues archive — December 2022

Status: Historical archive. This article does not describe current known issues.

The items below were recorded in December 2022 and are preserved only for historical reference. Their presence here does not mean they still affect the current Knocki app.

December 2022 snapshot

• Philips Hue reconnection message: The app could display an unclear error when a Philips Hue account needed to be reconnected.
• Phone-task permissions: “Find this phone” and “Send Notification” could show an “account not found” error when notification permission was disabled.

Need help with a current problem?

Search the Knocki Help Center for the symptom you are seeing. If the available troubleshooting does not resolve it, email support@knocki.com and include your Knocki serial number, app version, phone model and operating-system version, the approximate time of the problem, and any error message or screenshot.

Status: Historical
Applies to: Issues recorded in December 2022
Owner: Haptic Support
Last verified as historical: August 23, 2026
Next review: Retain only as a dated archive