What is a hard reset?
A hard reset restores a Knocki device to its original factory settings. This process will delete all previous WiFi information from the device. Once the hard reset has been performed, the device will blink orange for several minutes. The blinking orange is an indication that Knocki is ready to connect to a new WiFi network.
Hard Reset Instructions:
To perform a hard reset on a Knocki device, follow these steps:
1. Turn off the Knocki device.
2. Turn on the Knocki device, and wait for the light to blink white one time.
3. Repeat steps 1 and 2 an additional four times.
4. Your Knocki device should start blinking orange to indicate it has been hard reset.
If the light on your doesn't blink at all during the rest process, make sure your Knocki device has fresh batteries installed. If that doesn't solve the issue, please contact us.