Warranty, Returns, and Exchanges

Knocki hardware is covered by a three (3) year limited warranty from the date of delivery to the original retail purchaser.

Haptic, Inc. warrants Knocki hardware against defects in materials and workmanship during the warranty period. If an eligible defect arises, Haptic may, at its option and subject to applicable law, repair or replace the product with a new or refurbished product or component, or refund the original purchase price after the defective product is returned.

What is not covered

The limited warranty does not cover products purchased from unauthorized resellers, failure to follow the instructions for use or activation, abuse, accidents, unauthorized modifications, or other causes beyond Haptic's reasonable control.

Start a warranty claim

1. Email support@knocki.com before the warranty period ends.
2. Include the serial number of your Knocki device and a short description of the problem.
3. Wait for support to confirm the next steps before shipping the device.

The customer is responsible for the cost of shipping the device to Haptic. If the claim is approved, Haptic is responsible for shipping the repaired or replacement device to the customer. A repaired or replacement device remains covered for the rest of the original warranty period.

Returns and refunds

Products and accessories purchased directly through Knocki.com may be returned in their original condition within 30 days of receipt for a full refund, less any shipping costs applied to the original purchase. Email support@knocki.com before returning anything. The customer is responsible for return shipping.

For the complete legal terms and the current return address, see the Warranty and Refund Policy.

Status: Current
Applies to: Knocki hardware purchased through authorized channels
Owner: Haptic Operations and Support
Last verified: August 23, 2026
Next review: November 23, 2026